Hearings will be held by a California legislative committee on issues former Verizon customers are having after their service was changed to Frontier Communications.

SOME CUSTOMERS LOSE SERVICE, aFTER VERIZON FIOS CHANGEOVER TO FRONTIER
Outages strike California, Florida, and Texas after “technical problem.”
Frontier bought DSL companies and Verizon’s FiOS in California, Florida, and Texas, taking over the copper and fiber networks on April 1. Various other service issues and outages strike on customers nearly instantly, and Frontier has not solved all the issues.

“there’s been an alarming speed of Internet and phone outages in Southern California and consumers are frustrated with the lack of a remedy to this months- ” Gatto said. “These issues should be solved quickly. Cities are not able to reside residents and stream council assemblies are at risk due to the inability to dial 911 in an emergency. My committee will hold hearings on the impact on our constituents and the proper authorities response if these difficulties continue.”

We contacted a Frontier representative about the statement of Gatto but have not heard back. The firm has not said the service issues are. Frontier formerly said it’d fix everything by mid-April.

We have learned from a few customers about service outages that were drawn-out. Clayton Gibson in Colleyville, Texas, told us he lost TV and Internet service for almost a week starting on April 25. “Each night we’re told a technology will arrive, just for them to not reveal,” Gibson told Ars last week when the outage was still continuing.

It turned out that a FiOS line was knocked out by some unrelated building work, based on Gibson. While the Gibsons’ service did not change, a neighbor was affected by it —and service was later lost by the Gibsons after Frontier repaired the neighbor’s connection. “A Frontier tech reconnected the line for our neighbor but in the procedure disconnected ours,” Gibson said. The issue was fixed last weekend.

Frontier workers could not figure out what the trouble was in a timely manner, although it turned out the issue was repaired with a factory reset of his modem.

“The next day another manager said I wasn’t part of an outage and my service will be restored by the ending of that day—both were incorrect.

We contacted Frontier about both instances but never received any additional info.

NBC4 in Southern California had a report about an 83-year old customer who says her phone service was out for a week. “The day after NBC4 inquired Vernava’s report, Frontier and Verizon technicians came out to repair the issue the following day.”

Customers are reporting issues on Twitter and on the site DownDetector. Some say they want Verizon had never sold to Frontier.

The Frontier issues are not dissimilar to those that happened in 2014, when the firm bought AT&T wireline operations in Connecticut. Outages strike on some customers for weeks in that case too.