Its customer service and satisfaction ratings has marginally enhanced, but remains one of the lowest performing businesses in any business in America. Based on the survey, which polled , Comcast customers 12,710 saw an 8 point increase in subscription the firm’s attempts in recent years. to TV customer satisfaction evaluations.

While Amazon has a satisfaction score of 83 for circumstance, Apple loves an ACSI score of 81. To put it differently, no cable TV or broadband supplier do especially well regardless of recent increases in the ranks.
The least enjoyed pay TV supplier in America is Medicaom with a score of 54.

Pay TV customers say they have found small improvements in cable TV business sites, call center support, and set top box technology. But customer satisfaction with image quality, statement simplicity, outage frequency and the “range of stations accessible” stolen somewhat.

Charter Communications and Cox Communications each saw their ratings fall by 5% over the lst year — to 59 and 60 . Interestingly, Time Warner Cable saw a lump that was 16% to an ACSI score of 59. ACSI writers are quick to note that the low evaluations of Time Warner Cable and Charter may finally find their way to Bright House, which now enjoys a higher score of 66.

“ACSI progress however, both Charter and TWC still lag nearly all the business,” says the study.

Comcast also found a smaller but remarkable three-point increase in the broadband ISP positions, soaring from a score of 56 to 59. Cablevision’s eight point jump in broadband gratification over the last year is remarkable, as it anticipated regulatory acceptance for the Altice deal since the business has effectively been in impartial.

All told, the report states that customers were somewhat more happy with broadband service complete, with bill ease being the just tracked metric that found a decline.

While cable TV and broadband suppliers still struggle to reach mediocrity at service and customer satisfaction, the lumps for several businesses — including Comcast — do indicate that attempts at these firms to drop their abysmal standings are paying dividends. And we feel about our cable and broadband supplier, that is something.